• If the product is used, damaged, or not in its original condition upon receipt.
• Products that have been tampered with or had their serial numbers removed.
• Products that do not contain price tags, labels, original packaging, or are missing any of their accessories.
• All electronic or electrical parts cannot be returned or exchanged after sale, whether they have been installed or not.
• Goods covered by the agent's warranty are the responsibility of the authorized agent and its terms and conditions apply.
• Items ordered from international warehouses are non-refundable.
• Any item whose description states that it is non-returnable.
• Returns or exchanges are not accepted if contact is made from a mobile number not registered in the order, in order to protect the rights of the store and the customer.
• Items sold during discount periods cannot be returned, and exchanges are only allowed within 7 days of the date of receipt.
• After the exchange or return period has expired, the customer has no right to claim it at all.
• If shipping was free to exceed the free shipping limit, and then part or all of the order was returned or exchanged and the total order became less than the limit, the shipping fee will be charged to the customer.
• If the customer refuses to receive the order, does not respond to shipping company representatives, or fails to receive it, the customer shall bear the full shipping and return fees.

• Dipson Store has the right to change the shipping company as required by the interest without prior notice, while committing to paying the price difference to the customer if any.
• If the product is unavailable after ordering, out of stock, or there is a price error, Dipson Store reserves the right to cancel the order without any obligation to provide it.

If the customer requests to cancel the order before it is shipped, the procedure will be carried out according to the payment method:

• Apple Pay / Mada / Credit Card: Cancellation is immediate, and Salla will refund the amount within 7–14 business days .
• Tappy: The order is cancelled, the payment is refunded, and future payments are dropped.
• Tamara: The order is cancelled, the amount paid is refunded, and future payments are dropped.
• Bank transfer: Contact via WhatsApp 0500872711 and send the bank details. The transfer will be completed within 72 working hours .

If the order has been shipped, the shipping cost will be deducted from the refund:

• Apple Pay / Mada / Credit Card: The refund will be processed via Salla after deducting the shipping cost and will appear within 7–14 business days depending on the bank.
• Tabi: The refund will be issued after deducting the shipping cost.
• Tamara: The refund will be issued after deducting the shipping cost.
• Bank transfer: Contact customer service and send the bank details so that the transfer can be made after deducting the shipping cost.